CUSTOM SERVICES

From "Product Warranty" to "Drilling Cost per Meter (CPM) Control" We deeply understand that efficient drilling stems from perfect equipment matching. Our after-sales service not only focuses on the product itself but also strives to create long-term value for customers by reducing their Total Cost of Ownership (TCO) and increasing their Rate of Production (ROP).

100% Early Failure Traceability: We provide a rapid response mechanism for early fractures and abnormal tooth loss caused by abnormal wear.

On-site Technical Deployment: For major projects, senior application engineers (AEs) are stationed on-site at the working conditions.

Ball Tooth Bits: Within the normal drilling range, if large-area abnormal tooth loss or early cracking of the substrate occurs, and technical assessment determines it to be a manufacturing quality issue, compensation will be provided proportionally to the drilling progress, or the bit will be replaced free of charge.

Drill rod/spindle: If, during initial use or well below its standard service life, it experiences brittle fracture from a non-wearing area or severe stress corrosion spalling of the inner bore, it must be replaced immediately.

Drill shank/connecting sleeve: If, before exceeding its rated impact life, fatigue fracture occurs at the thread root (excluding seizing due to poor lubrication), our company will be responsible for replacement.